Changed your mind? That’s okay.
We want you to be sure about what you keep. If something isn’t right, you have
7 days from the date of delivery to request a return or exchange.
The 7-day window
- Your return or exchange request must be made within 7 days of receiving your order.
- The window starts on the delivery date, not the order date.
- Requests made after the 7-day window may not be accepted.
Conditions
To be eligible, items must be:
- Unworn, unwashed and unused
- Free of perfume, deodorant, make-up and smoke
- Returned with original tags attached and in original packaging
Items that don’t meet these conditions may be refused or partially refunded.
Items we can’t accept
- Items returned after the 7-day window
- Items that have been worn, washed, altered or damaged after delivery
- Final-sale or clearance items
- Intimate or personal-care items, for hygiene reasons
How to start a return
- Reach us through our Contact Us page within 7 days of delivery.
- Tell us your order number and the reason for the return or exchange.
- We’ll confirm your request and share the return instructions.
- Send the item back in its original condition and packaging.
Please don’t send anything back before contacting us — we may not be able to
locate or process it.
Exchanges
- Prefer a different size, colour or style? Let us know in your request.
- Exchanges depend on availability; if your preferred item is out of stock, we’ll
offer a refund or help you choose an alternative. - Items are inspected before an exchange is dispatched.
Refunds
- Once your return is received and inspected, we’ll confirm the outcome.
- Approved refunds are issued to your original payment method.
- Refunds may take several business days to appear, depending on your payment
provider. - Original shipping charges are not refunded unless the item was faulty or incorrect.
Return shipping
- Return shipping costs are the customer’s responsibility, except where the item
was faulty or we sent the wrong product. - We recommend using a tracked service — we can’t be responsible for returns lost
in transit. - Please mark returns clearly as “returned goods” where required.
Faulty or incorrect items
If your item arrives damaged, faulty, or isn’t what you ordered, contact us through
our Contact Us page within 7 days of delivery. We’ll make it right — with a
replacement, exchange or full refund, including any shipping costs.
Cancellations
- Orders can be cancelled before they are dispatched. Reach us through our
Contact Us page as soon as possible. - Once an order has shipped, it can no longer be cancelled — please use the return
process instead.
Contact
For any return or exchange question, please reach us through our Contact Us page.